Class IITerminated · reported 2017-09-27

Organic Coconut Sugar, 16oz bag, 12 bags/case, packed in a foil bag

NOW Foods recalled this product and the FDA reported the enforcement action on 27 September 2017 as Class II. The recall was initiated by the firm. Undeclared gluten found in the product and the product is labeled "Gluten Free".

The record

Every field below is published by the FDA in the openFDA food enforcement database. Check the FDA notice before acting on any recall: this page is a reading of the public record, not a substitute for it.

Product: Organic Coconut Sugar, 16oz bag, 12 bags/case, packed in a foil bag
Reason for recall: Undeclared gluten found in the product and the product is labeled "Gluten Free".
Recalling firm: NOW Foods
Firm location: Bloomingdale, Illinois, United States
Classification: Class II
Status: Terminated
Recall number: F-3573-2017
Quantity: 12,401 Bags
Distribution: Domestic: Nationwide, excluding Puerto Rico Foreign: Singapore, York VA/DOD: No VA/DOD
Initiated: 5 September 2017
Reported by FDA: 27 September 2017
Terminated: 11 July 2018
Firm notified by: Letter
Product codes: Item 6915, Dates of manufacture: 12/09/16-06/26/2017 Organic Coconut Sugar, 16oz, Lot Numbers: " 2094827/ Batch Number 615631, Best By 07/2018; " 2117185/ Batch Number 623230, Best By 08/2018; " 2140621 / Batch 632476, Best By 10/2018; " 3007263 /Batch 639551, Best By 12/2018

Reading this record

Five things about this record are not in the record itself, and each one changes how it should be read.

Class II means the FDA judged a remote probability of serious harm, or a probability of temporary or medically reversible harm. The class is assigned by an agency health hazard evaluation under 21 CFR 7.41, not by the firm.
The firm started this recall itself. Most FDA food recalls are voluntary, and a recall is a food safety plan working rather than failing. The circumstances in which the agency asks for one instead are set out in 21 CFR 7.45.
This record is the only one the FDA opened for its recall event, so it covers a single product code.
The recall ran for 10 months, from 5 September 2017 to termination on 11 July 2018. Termination means the agency judged that all reasonable effort had been made, under 21 CFR 7.55, and it says nothing about whether product remained in circulation.
The FDA published the enforcement report 3 weeks after the firm began the recall.
The product description on this record names no food this site can classify, so it appears on no food-type page. That is a limit of the description rather than of the recall.

What this recall was for

Undeclared allergens

An undeclared allergen recall means a food contained one of the major allergens and the label did not say so, either because the wrong label was applied or because an ingredient carried an allergen nobody traced.

A preventive controls plan covers an undeclared allergen under the clauses below. This is where the control belongs, not a finding against any firm named on this page: a recall record states a reason, and most of these recalls were initiated by the firm itself.

21 CFR 117.135(c)(2): Food allergen controls: the written preventive controls that keep an allergen out of a food it does not belong in, and that get the allergens present onto the label.
21 CFR 101.4: Ingredient declaration: every ingredient listed by its common name, in descending order of predominance, on the label of a packaged food.
21 CFR 117 subpart G: Supply-chain programme: the approval and verification a receiving facility runs on a supplier when the hazard is controlled before the ingredient arrives.

The allergens named in this record: wheat.

Other records from NOW Foods

The FDA opens one enforcement record per product code, so several of these are frequently one recall event. 13 other records name this firm.

Reported	Product	Firm	Reason	Class
2025-10-22	NOW Real Food Organic Unsalted Whole Raw Cashews, 10 oz. pouch, UPC 7 33739 07066 1 Product Code 7066	Now Foods	Undeclared pine nut	Class II
2025-06-18	NOW Nutritional Yeast Powder, Nt. Wt. 10oz. UPC 7 33739 02460 2	Now Foods	regular yeast was inadvertently packaged as nutritional yeast	Class III
2024-09-04	NOW Real Foods Whole & Unsalted Raw Brazil Nuts 12oz. bag UPC 733739070128	Now Foods	High mold, yeast, and total viable count	Class II
2024-02-14	Protocol for Life Balance, Phosphatidyl Serine 300mg softgels, 50 count bottle, UPC 707359123922. NOW Foods, Phosphatidyl Serine 300mg softgels, 50 count bottle, UPC 733739023926.	Now Foods	Amount of Phosphatidyl Serine in product is less than stated on the label	Class III
2018-12-12	NOW Vitamin B-50 Complex with C 100 Veg Caps	NOW Foods	NOW Health Group Inc. initiated a voluntary recall of NOW s Vitamin B-50 mg 100 Veg Caps product code 0420 because it is mislabeled as Vitamin B-50 mg 100 Veg Caps.	Class III
2017-02-22	NOW¿ Multi-Food 1 Tablets, One Tablet Daily, 90 tablets, A Dietary Supplement	NOW Foods	Product's supplement fact panel incorrectly states that the product contains 75 mg (milligrams) of Molybdenum, when it actually contains 75 mcg (micrograms).	Class III
2016-05-04	Gingko Biloba 60mg packaged in a white and orange bottle containing 120 capsules. The bottle has a blue cap and white lettering.	NOW Foods	Undeclared soy lecithin in 5 dietary supplements.	Class II
2016-05-04	Goldenseal Root 500 mg packaged in a white and orange bottle containing 100 capsules. The bottle has a blue cap and white lettering.	NOW Foods	Undeclared soy lecithin in 5 dietary supplements.	Class II
2016-05-04	Elderberry 500 mg packaged in a white and orange bottle containing 60 capsules. The bottle has a blue cap and white lettering.	NOW Foods	Undeclared soy lecithin in 5 dietary supplements.	Class II
2016-05-04	Cranberry extract packaged in a white and orange bottle containing 90 capsules. The bottle has a blue cap and white lettering.	NOW Foods	Undeclared soy lecithin in 5 dietary supplements.	Class II

All 14 records for NOW Foods

All 2017 recalls · All FDA food recall data

21 CFR 117.135(c)(2) is the clause behind this recall, and it is one somebody has to produce evidence for at their next audit. Krolda maps supplier documents to the clause they satisfy in FSSC 22000, IFS Food and 21 CFR 117, and routes the corrective action when the evidence is missing.

Early access

Recall records come from the openFDA food enforcement API, published by the U.S. Food and Drug Administration in the public domain. Krolda adds the hazard classification and the clause mapping; neither is an FDA determination. Always check the FDA notice before acting on a recall.